Cancellation and Refund Policy

Credit Card Bookings Terms & Conditions:

(In order to avoid credit card frauds, guests are requested to note the following.)

For bookings made using a credit card the following documents will have to be produced at the time of Check In:

1-A) For a guest making a booking for himself using own Credit Card:

The credit card used to make the booking is necessary to be produced at the time of Check-in.

1-B) For a guest making a booking for another person using own Credit Card:

If the Credit Card holder is not one of the guests staying at the hotel, then a copy of the credit card (both front and back), self-attested by the credit card holder should be produced at the time of Check-in.

In addition to the above, it is also required to produce a letter, duly signed by the credit card holder, authorizing the use of the credit card for the booking of the room. The letter should mention the names of the guests, date of travel, property and room type. This letter, along with the self-attested copy of the credit card will have to be submitted at Reception.

2) At the time of submitting the credit card copy, please ensure that the CVV number on it is blacked out. (CVV Number is a three-digit number at the reverse side of the credit card, at the end of the signature panel).

3) In case the above documents are not produced by the guests, Hotel reserves the right to deny the reservation. In such a case no refund (except for the taxes) will be given to the guest.

4) In case of erroneous / inadequate / misleading information given while booking, Hotel reserves the right to cancel the booking without any intimation.

5) Guests are required to carry a valid identity proof and produce the same at the check in.
Please bring along with you the same identity proof you have entered while booking for verification at the hotel.

Cancellation Policy for any confirmed booking:

– 14 days in advance to the date of arrival – one night cancellation charge.
– Refunds only through cheque for bookings made by cash/cheque/bank transfer.
– Online refunds for bookings made through the website usually take 7-10 working days.
– Credit/debit card online refunds will only be made against credit/debit card bookings and usually take 15 working days.
– Credit/debit card cancellations will be charged 5% extra.
– 7 days in advance to the date of arrival – No Refund.
– Advance once paid will not be Refunded or Adjusted with any other booking.
– Management reserves the right to change, alter or modify the above package without any prior intimation.